9March, 2021measures, cleaning guidelines, social distancing rules, a daily wellness check, etc worldwide. All global colleagues were educated on these.Multiple communication channels, not limited to posters, banners, and plant-specific operational measures, were implemented to address manufacturing sites' safety needs. Also, HR leads the global tracking and situation monitoring process across the company to stay in tune with potential exposures, reported symptoms in addition to positive cases, and make sure all protocols and procedures were proactively implemented.As a global company with a presence in over 44 countries, we stayed connected to colleagues in different parts of the world to take input from regional task forces in the Americas, Europe, and Asia, provided the needed guidance, and encouraged collaboration and learning different countries/cultures. Through this large-scale cross-borderline collaboration, we saw more commonalities than differences among us at a human level. We have also tremendously benefited from the collective wisdom that our globally diverse workforce provided. All these situations called for our established Attributes of a Highly Valued HR Person at Greif: from being a businessperson, having a bias for action and follow through to solving complex problems, etc., and I am proud of the promises that we were able to deliver during this crisis.At the core of who we are and what we do as an HR organization is Servant Leadership. Our HR leaders spearhead our Global Coronavirus Task Force, which consists of key influencers from across the firm. The team meets every week to stay abreast of the global COVID updates, lead company-wide communication strategies, and stay informed of scientific developments to evolve our approach, as needed. We are not afraid of "getting into the weeds" as the process provides education to ourselves and the directional support our colleagues need in this VUCA world. We communicate what we know with openness and transparency; we also acknowledge with courage what we don't know and invite experts to paint a picture of a compelling path forward.Deployed surveys in a few regions worldwide to better understand our colleagues' engagement and productivity level while working from home. We learned a lot from those individual inputs and leveraged key insights to empower actions that would further build trust and strengthen connectivity and engagement in this virtual environment. We continue to work together with our colleagues and customers to shape the new way of working. We lead through serving as that's the foundational building block of our vision and how we operate.The past few months have been a challenging yet meaningful learning experience; however, we have also realized this is a marathon and that the journey is on-going. As we continue to explore what's possibly ahead of us, we have learned to capitalize on this crisis to shape the strategic impact the future of HR can make on people and organizations.The field of Human Resources has been on a transformation journey over the past two decades. We will continue to evolve and expand our reach and scope of influence when the lines we draw between technology and people, workforce experience and customer service, and individual meaning and organizational purpose have blurred. 2020's challenges have allowed us to build resiliency, proactive thinking, and readiness, all attributes needed to face this next decade of new opportunities and challenges.
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