Cloud is an evolution in technology that gives new innovations and opportunities for enterprise IT to drive business advantage quickly and with minimal internal expertise but it’s not a revolution.
The benefits of cloud technology include rapid deployment, mobile accessibility, and pricing flexibility so cloud solutions are increasingly the simplest business choice to dip your toe within the water. As a result, the scope of technology management and therefore the technology roles we play are changing. But in some ways, the fundamentals of effective and strategic enterprise technology management remain an equivalent, only now your cloud partner is strategic.
When we wanted to streamline our travel and expense administration process and remove time-consuming administrative work, a cloud-based solution that provided a mobile app and rapid distribution quickly became the apparent choice. Similarly, a cloud-based solution made the foremost business sense as a talent management tool for our world organization. We also selected a cloud platform because the basis upon which we built our business analytics and reporting capability.
We have an equivalent responsibility to make sure proper testing, upgrade scheduling, disaster recovery capabilities, support services, and security as we do with our in-house solutions. The difference is that our cloud solutions offer test environments, disaster recovery capabilities, support services, and security. Management of those areas becomes negotiation and oversight of the cloud solution’s capabilities and performance instead of the day-to-day administration when these aspects are within the house. Solution upgrades and test environments are a superb example. We are kept on the foremost current version with the associated increased functionality and bug fixes, but we don't have an equivalent level of control over the timing of upgrades and potential impacts on business schedules. But our cloud solutions offer and manage a test environment with production data, removing the need for developing and managing an in house production environment.
“Our cloud solutions offer and manage a test environment with production data, removing the need for developing and managing during a house production environment”
Similarly, with disaster recovery, support, and security, we own the responsibility to our organization and worked with our cloud solution partners to make sure their capabilities suit our requirements. like all our contracts, well-defined service level agreements lay the inspiration for the connection. SLAs should have financial repercussions to the seller if the appliance or platform is unavailable for a period of your time. Specific resolution times for incidents and repair requests are extremely important, as is that the ability for the interior service desk to boost tickets with the seller directly. For a worldwide organization, support hours must match global business hours. It’s also vital to think about data ownership and what format data are going to be delivered to you within the event of termination.
Our colleagues progressively expect single sign-on capabilities, including with their mobile applications. Additionally, we must ensure cloud solutions suit our security and onboarding/offboarding requirements. Typically, this suggests ensuring a cloud vendor has the power to simply accept ADFS or SAML assertions to take care of passwords and access to the applications with existing active directory security rules.
Utilizing cloud solutions also signifies we could rapidly deploy dynamic tools with mobile capacities to our global workforce. While complete development and interfacing typically require double the quantity of your time the seller suggests, it's usually still much faster than developing an in-house solution. With a cloud solution, it's also been easier to feature capabilities by incorporating a further cloud solution. As cloud technology matures, vendors are realizing they operate during a cloud ecosystem and must be compatible with other solutions within the ecosystem. We’ve seen compatibility between cloud solutions that are just impossible with on-premise solutions.
The physicality of our in house technology roles also develops with cloud technology. Most of the normal infrastructure roles could also be on the seller side, but it’s crucial to possess the right internal resources to manage all the above-mentioned aspects of cloud solutions. The interior roles required are cloud engineers, cloud solution architects, and developers. This is often relatively new so when scoping the amount and performance of internal resources, the cloud vendor’s input is effective.
With cloud solutions, the technology cost structure is additionally evolving, moving far away from large capital outlays for a standard infrastructure model to an operating expenditure model supported building applications and buying services (by the drink model). Tiered pricing and therefore the ability to shop for incrementally as necessary also provide some cost benefits for cloud solutions.
Enterprise's liable for delivering the technology solutions which will drive a business forward so it’s exciting to witness as cloud technology matures and considers the opportunities it presents for business. The cloud is evolving the scope of our IT management and therefore the technology roles we play, but our commitment to strong technology management remains an equivalent.