The heavy machinery and technical equipment landscape is shifting as seasoned technicians retire. While new-generation technicians have the latest information at their fingertips, they lack the hands-on experience to handle complex and diverse projects. Meanwhile, the industry is also witnessing a lower influx of mechanics due to reduced encouragement toward blue-collar jobs.

This results in a hard-to-bridge knowledge gap that requires a modern understanding of traditional techniques.

Delivering just that is Equipment Experts, a leading diesel repair shop that leverages its deep understanding of heavy machinery to provide state-of-the-art maintenance and repair services powered by the wisdom and practical knowledge of experienced technicians.

It offers a portfolio of personalized care services for equipment such as diesel trucks, forklifts, liftgates, and other heavy equipment through mobile and in-shop facilities that provide preventive maintenance and Department of Transport (DOT) inspections. Most of its projects involve on-site work, where its experienced mechanics diagnose issues and make repairs, including welding, hose replacement, and others. A key element of Equipment Experts’ on-site projects is its team’s mindset of tailoring a program that precisely meets client requirements.

For complex demands like engine or transmission overhauls, Equipment Experts leverages its 12,000 sq. ft., 7-bay repair and maintenance facility in Lakewood, Washington. For these projects, its diligent and highly trained staff quickly and accurately diagnoses issues and provides quality service.

“At Equipment Experts, we take pride in our ability to provide top-notch mobile repair services. We strive to be the go-to solution for all heavy equipment repair needs and are committed to delivering quality and reliable services every time,” says Stacy Conner, president of Equipment Experts.

Conner also notes that the unwelcome surprise of breakdowns leads to low productivity and impacts bottom lines. Flipping this script, Equipment Experts’ Mobile Repair service provides clients with the expertise and technology required to quickly get equipment back into operation and minimize losses.

In all cases, including those involving multiple vehicle breakdowns, it brings in custom mobile service trucks fully stocked with intuitive toolkits that can solve even the most complex problems. These mobile service stations have scanners, parts, compressors, welders, and hose-making equipment. The Mobile Repair service coverage typically spans 50 miles, with the technicians always up to travel further to assist a customer in need.

Staying Up-to-Date with Compliance and Maintenance

Effective fleet management requires regular maintenance of vehicles to reduce repairs and comply with DOT regulations.

This makes preventive care a crucial element in assisting fleet managers in ensuring their vehicles operate safely and efficiently.

Recognizing the value of maintenance in boosting productivity, Equipment Experts offers on-site DOT inspections to aid clients with equipment compliance in accordance with federal regulations, avoiding penalties, minimizing equipment downtime, and maintaining safe operating conditions.

Equipment Experts provides cutting-edge software that enables clients to monitor their preventive maintenance (PM) programs, from a single piece of equipment to entire fleets. In addition, its customizable scheduling options facilitate inspections at appropriate intervals, making it easier to track fleet maintenance, annual inspections, and weekly safety checks. From tracking PM services to handling repairs, Equipment Experts covers all aspects of a client’s fleet maintenance.

“We believe that transparency, accountability, and results that speak for themselves. We strive to maintain client satisfaction and provide peace of mind that comes with knowing their fleet is in good hands,” states Conner.

Educating the Next-Generation

Equipment Experts accredits its success to the culture they have built together. This culture is the backbone that drives it to improve the heavy machinery maintenance landscape by inspiring leaders and growing experts through prioritized training. It fosters a collaborative and creative learning environment where employees rapidly gain the skills needed to be more effective in their roles. This emphasis on enhancing workforce competencies makes Equipment Experts’ staff feel confident in their ability to make decisions and take on broader responsibilities.

We Believe That Transparency, Accountability, And Results Speak for Themselves. We Strive to Maintain Client Satisfaction and Provide Peace of Mind that Comes with Knowing their Fleet is in Good Hands

One of the ways it accomplishes this is by offering courses on leadership training to promising team members. Going beyond conventional methods, it works closely with employees to identify their personal, professional, and financial goals and provides the necessary support to achieve them. All these competencies stem from Equipment Experts’ core belief that stable and healthy employees allow the whole company to flourish.

Seasoned technicians are brought in to offer relevant training and guidance to in-house personnel. This passion extends to the customer through its Fleet Manager Series, a collection of educational videos covering a broad range of topics that showcase the importance of staying compliant and providing tips to prolong equipment life, boost planning, better monitor finances, and reduce stress.

Conner prioritizes safety and integrity in all EEI actions, including communication, alignment, accountability, and results. These values guide Equipment Experts’ daily operations and instill the ambition of maintaining a safe environment for customers and the community. Equipment Experts strives to provide the necessary training and equipment to ensure all its employees are knowledgeable and capable of safely performing their duties.

Convenience Every Step of the Way

Equipment Experts offers an online portal, equipment transport, catch a ride, a 24/7 key pickup box, and early morning vehicle drop-off for maximum convenience. This customer-centricity stems from its roots as a one-person mobile mechanic garage that grew to become a prominent maintenance partner, thanks to the support of its customers. Taking pride in its high degree of care and thoroughness, Equipment Experts values integrity, safety, communication, alignment, accountability, and results.

At the heart of these competencies is its exceptional team, which has a shared mission to deliver top service to customers while ensuring their day-to-day operations are not disrupted. The team understands the importance of protecting its customers, employees, and the community to facilitate better road safety and minimize accidents, validated by positive client feedback.

  • At Equipment Experts, We take Pride in our Ability to Provide Top-Notch Mobile Repair Services. We Strive to be the Go-To Solution for all Heavy Equipment Repair Needs and are Committed to Delivering Quality and Reliable Services Every Time


To provide the highest level of customer satisfaction, it emphasizes visiting at least one-third of its clients every month to address any concerns and gather feedback toward improving service. For the rest, Equipment Experts provides weekly or daily updates on the status of their repairs. Above all, it regularly engages with customers and builds trust through transparency, integrity, and the complete alignment of completed repairs with its core values.

Conner notes that the American dream is still achievable, and the inspiring story of Equipment Experts’ growth from a one-person enterprise into a renowned family business is a testament to that. She believes with hard work, dedication, and a focus on key business disciplines, anyone can create a successful business and positively impact the lives of those around them. Possessing this mindset, Equipment Experts supports its diverse clientele in growing and transforming their operations to better address challenges and provide opportunities for others.

A progressive and innovative small business at the forefront of navigating the heavy equipment repair services landscape, Equipment Experts is poised to become a transformative partner in the industry.