Human Error Solutions
Founder

In a spirited pursuit fueled by youthful zest and unwavering commitment to honing one’s skills, Ginette Collazo, Ph.D., embarked on a noble expedition to unravel the dilemma of underperformance among workers, despite their participation in extensive retraining endeavors. Through her research and experiences in various industries and in pursuing a doctorate on the effects of industrial psychology on human behavior, she understood that human limitations played a pivotal role in operation failures.

This profound revelation led her to establish Human Error Solutions (HES), a firm that focuses on employees’ fallibilities, and unravels the enigmatic mysteries around them.

“Our human error reduction program is based on best practices seen at highly dependable firms and can help clients avoid catastrophes in demanding production conditions,” says Collazo, Ph.D., founder of Human Error Solutions.

The firm seeks to unearth the roots of operational setbacks in enterprises by conducting meticulous diagnostic assessments of past errors at manufacturing units and factory locations. It seeks a microscopic understanding of adverse situations that may impede the smooth functioning of operational setups. By harnessing this invaluable information, HES possesses the vision to predict future occurrences, enabling it to categorize and create its training methodologies to address the major contributors of human error.

By combining insights from safety and quality-related experience, HES leverages educational resources to provide comprehensive training for approvers, supervisors, and operators in human error investigation, detection, prevention, and verification techniques. Each training program is meticulously customized to rectify internal processes aligned with specific functions of the respective factories or manufacturing facilities. Remarkably, when implemented in its entirety, this training regimen has proven to be 100 percent effective in minimizing flaws that have become synonymous with live personnel.

In addition, HES plays a transformative role in reshaping the organizational culture and perception surrounding human error. The firm allows its clients to erect robust defense barriers by fostering an environment where employees feel at ease communicating with management about potential mishaps or production delays. The expeditious identification of human error casualties also impels upper management to proactively prevent recurring blunders.

An illustrative example of HES’s innovative approach involves addressing the issue of eye dryness and blurriness caused by microscopic visual inspections in laboratory settings. Through careful analysis of the routine, it introduced the 10-10-10 eye fatigue practice across the facility floor. Under this regimen, scientists redirect their gaze every ten minutes to an object located ten feet away for a minimum of ten seconds. This seemingly simple process has yielded remarkable results, enhancing defect detection in objects observed under microscopes and improving employees’ ability to identify anomalies efficiently. The firm has also played a pivotal role in assisting numerous manufacturing facilities in transitioning from non- GMP to GMP-regulated practices, subsequently fostering excellence.

Capitalizing on the exceptional skill set of its founder, HES has emerged as an unparalleled partner for manufacturing companies that establish cutting-edge automated factories. The global acclaim and widespread demand for HES’s services serve as a testament to its success, with esteemed organizations across Europe, Asia, Latin America, and the US seeking its invaluable expertise.

Due to the firm’s unwavering commitment to propagating awareness regarding the mitigation of human error, it maintains a prominent online presence. Through a blog that encompasses diverse subjects that impact the manufacturing industry and a podcast The Power of Why hosted by Collazo on platforms like Apple Music and Spotify, HES remains at the forefront of disseminating knowledge and facilitating discourse on the intricate phenomenon of human error. HES aspires to effect transformations that transcend behavioral modifications achieved during training initiatives with an unrelenting pursuit of understanding and reshaping the conditions to harmoniously align with the inherent nature of human work.